Actors/Roles

The Process Customer Request for Net Energy Metering business process involves the following actors and roles.

•	CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.

•	CSR CC&B: CSR or Authorized User of the Customer Care and Billing application.

•	Field Operations: Company or department that provides operational support, coordinates and performs field work (installation, repair, maintenance, investigations etc. that allows Utilities to provide services to customers).